Samsung smart TV owners are venting their fury about an annoying privacy policy update notification that’s endlessly popping up on their TV screens every couple of hours, with no apparent way to disable it from happening.
The issue is likely some sort of software update that has somehow gotten stuck on a loop, so that even if users check all the right boxes and click confirm (agreeing to the new policy changes), it’ll keep coming back to haunt them regardless.
The message informs Samsung TV users about a change to the company’s privacy policy relating to how it collects user data. It’s all very boring and most people are unlikely to read it, no matter how much Samsung appears to be insisting that you do. We haven’t even bothered to read the update ourselves, but maybe, just maybe, it’s worth taking the hint and reading to see what’s changed?
In any case, Samsung TV owners are more concerned with the endless popups, which have become a major source of irritation, even if plenty of users say they’re not experiencing any issues. It may just be that it’s only certain TV models that are suffering, including the Samsung S90C OLED TV and the QN90B Neo QLED TV from 2023. The reports are choc-a-bloc on both Reddit and Samsung’s support forums, with many complaining that Samsung has told them there is no fix for the issue at present.
Curiously though, some users say they have found a way to fix it. On Samsung’s community forums, one popup-plagued user said they managed to get rid of them at last by logging into their Samsung account on the company’s main website, and clicking on the privacy updates in their profile settings.
“That stopped the notice from appearing on my TV," the user reported.
Some other posters have suggested a different fix. For example, one user, who had become so frustrated after seeing popups appear like clockwork every two hours for two days, opted to switch off the TV’s WiFi.
Maybe not an ideal fix, but by cutting off the TV’s internet access and instead relying on a streaming device connected to it, they were able to rid themselves of the annoyance. But of course, for anyone without an external streaming device, that’s not a viable fix if they’re hoping to watch Netflix or Amazon Prime Video.
For its part, Samsung has responded to media questions by saying that it’s now looking at the reports, and hopes to provide a solution soon.
